TERMS AND CONDITIONS
TERMS AND CONDITIONS
Shopping online at Atomic Interiors Ltd is a fast and secure process. Our website uses encrypted servers which gives assurance that your card and personal details cannot be accessed by another party. Credit card details are not stored on the Atomic site.
We suggest you read our Terms and Conditions below each time you make a purchase.
These terms and conditions apply to all goods purchased through our website. If you place an order you agree to be bound by these terms and conditions. They will form the basis of a legally binding contract between us (Atomic Interiors Ltd.,) and you.
These Terms are subject to change so it important that you refer to our Terms and conditions each time you place an order.
1.1. Order means: the customer’s order for the Goods, as set out in the Company’s order acknowledgement
1.2 Payment means : the receipt of cleared funds into our Bank account.
1.3 Working day means: Monday to Friday 9.30a.m. – 5.30 p.m.
1.4 Goods means: goods that you have ordered from us which have been confirmed by us.
2.1.1. Select the item(s) you require and click on ‘add to cart’ . Check the quantity is correct.
2.1.2. You can check the items in your cart at any time by clicking on the cart (blue box) on the top right of the screen.
2.1.3. You can amend your order at any point up until you reach the ‘Confirm Payment’ stage. Also you can remove or add any item up until this point .
Completing your purchases and Payment
3.1.1. Once you are happy with your selection of goods click on the box in the
top right hand corner of the screen which shows ‘ items in your cart’.
3.1.2. The ‘ Your cart’ page will clearly show the items you have selected and the total price of all items selected including VAT.
3.1.3. You now have the option to enter any promotional codes that you may have been sent. Enter them into the relevant box on the page and click redeem.
3.1.4. There is also some information about shipping on this page. Currently all UK orders which are over £50 in value are shipped free of charge. For orders less than £50 in value the delivery charge is currently £7.00 regardless of the number of items. However this is subject to change . Single orders which may have a split delivery (due to item availability) will only attract one delivery charge which will be applied to the first delivery. For Special Delivery and overseas orders we will contact you with a delivery charge quotation. Special Delivery applies to large and heavy items that require specialist handling or installation.
3.1.5. If you are happy with your selection you then have the option to continue shopping or go to the next stage in the checkout process which is the addresses page. Simply click on the box at the bottom right of the page which shows ‘ Next-Addresses’
3.1.6. Complete the ‘Addresses’ page . You have the option for your order to be delivered to a different address from the invoice address. Click on bottom right box which says ‘ Next : Summary’.
3.1.7. The ‘ Order summary’ page will clearly show the total price of your order inc. vat and delivery and the delivery and invoice addresses. If you are satisfied that your order is correct please confirm you have read and understood our terms and conditions by ticking the relevant box. Then click the red box at the bottom right of the page which says ‘ Next: Payment’.
3.1.8. You are now at the first payment stage. Please select the type of card you wish to use. If you wish to abort the purchase/payment click cancel at the bottom of the page. Once you have clicked onto the type of card you wish to use the next payment page will appear. If you are happy to proceed with your order click ‘proceed’. If for any reason you change your mind and don’t wish to proceed click ‘cancel’. Once you have clicked proceed you are authorizing us to take payment of the full amount shown . At this point you will be accepting our terms and conditions.
3.1.9. The next page shows all the ‘Transaction details’ Click the proceed box at the bottom right of the page to complete the transaction. The next and final page will show your order reference.
4.1.1. . You will receive an automatically generated order summary once you have completed your order.
4.2.1. If we have the item(s) in stock your order will be deemed to be accepted by us and we will take payment straight away and dispatch the goods to you.
4.2.2. If the item(s) you have ordered are not in stock we will email you to advise you of the lead-time for the goods. If you are happy to wait for your order and confirm that in writing to us your order will be deemed to be accepted at that point. We will wait for the goods to arrive , examine and check them, and then take payment prior to dispatching them. For non-stock items payment is usually taken prior to dispatch.
4.3.Your order constitutes an offer by you to purchase the Goods from us in accordance with these terms.You are responsible for ensuring that the contents of your order are accurate and complete.
5.1. We cannot guarantee exact colour depiction. Colour representation is approximate due to variances of web browsers and monitors. We take every care to try and ensure that all descriptions and measurements are consistent with the manufacturer’s information but variations may occur. Packaging may vary also.
5.2. Goods made from natural materials e.g. wood and leather may vary in colour. We cannot guarantee that goods supplied in these materials will have the same colour , finish or pattern as on our website. Also if Goods are ordered at different times there may be a variation in appearance .
6.1. Prices quoted are in British pounds sterling and are inc. VAT. but exclude delivery charges. VAT is removed from purchases outside the EU.
6.2. We always try to ensure that prices displayed on our site are correct. However we reserve the right to adjust prices if we find that a price is incorrect or an item is no longer available at the price shown on your order.
7.1. We are committed to protecting the privacy of all our customers. Any information we collect from you will only be used lawfully in accordance with the Data Protection Act 1998.
We will not wilfully disclose any confidential information and your details will not be passed to any third party.
7.2.We will only share information if we are required to do so by law, or to the police, in relation to a court order or as requested by government or any other law enforcing authority.
7.3. ‘Protx ‘ relates to the processing system operated by Sagepay. It is a totally secure system .
8.1. All orders placed after 2pm (GMT) for Goods that are in stock will be processed on the next working day. Standard delivery usually takes 1-2 days from the time orders are dispatched for stock items . However there are exceptions with certain pieces of furniture and lighting either where assembly on site is required or lighting/ mirrors have been ordered which could break easily if sent with our usual carriers. In such cases we try to deliver using our own Atomic van so it may take a few days for delivery to take place when we can fit in a delivery slot when our van is in your area. We will of course endeavour to deliver your order as soon as possible. In any case we will call you and arrange a mutually convenient time for any deliveries made using our own Atomic van.
8.2. If you have any queries regarding delivery or need to change your details for delivery please contact us on 01159657920 or email email@example.com
8.3. If you have ordered an item and you wish to collect it when available please contact us on the telephone number or email address in 8.2 above.
8.4. Onsite installation and delivery can be provided at our discretion primarily for larger pieces of furniture .
8.5. We may at our discretion decide to deliver certain lighting items or mirrors . However we do not install lighting or mirrors. Any drilling or electrical installation would need to be carried out by a qualified professional.
8.6. All delivery times quoted above are for UK mainland delivery only and excludes Northern Ireland, UK islands, Scottish highlands, Isle of Man and the Channel islands . For deliveries abroad please provide us with all relevant delivery information and we will send you a quote for delivery.
8.7. For international deliveries it is the customer’s own responsibility to pay for any customs and clearance fees, duties and taxes , road tax, quarantine and fumigation fees. These payments would need to be paid locally by you the customer and not by Atomic Interiors Ltd. Failure to make these payments will result in delays for which Atomic Interiors Ltd. cannot be held responsible. In such cases Atomic Interiors Ltd . would not be liable for the cost of any Goods being returned to us . The customer is fully responsible for checking their country’s unique policies and rules with regard to imports. Atomic Interiors Ltd., cannot be held responsible for any costs incurred for the release of Goods from any customs office.
8.8. Except in exceptional circumstances on-site installation is not available for international orders.
8.9. If your order is for multiple large items we may accumulate the products and send them out to you in one consignment.
8.10. Any unforeseen delay in delivery that may occur will be notified to the customer.
8.11. We will try and accommodate specific delivery requirements where possible, however Atomic Interiors Ltd ., is not responsible for delays in delivery which are beyond our control and we will not be responsible for any subsequent loss or expense caused due to a delay in delivery whatever the reason.
8.12. Please note: once the Goods have been delivered to you, risk on those delivered Goods passes to you and you will be liable for any subsequent damage or loss for the Goods.
8.13. For information on specific orders/deliveries for international destinations please contact us on 00 44 115 965 7920 or email us on firstname.lastname@example.org
9.1. It is your responsibility to check the access to your property and to ensure that the Goods ordered will fit through any doorways/entrances/stairwells as required.
9.2. If you need to amend the delivery address or time for delivery please contact us as soon as possible as any changes after the Goods have been dispatched may be subject to an additional delivery charge.
9.3. We will not accept responsibility for Goods that cannot be delivered due to insufficient access or for any reason out of our control. We reserve the right to make an extra delivery charge if you are absent from the delivery address at a time previously agreed / arranged.
10.1.1 Goods that are ‘made to order’ are excluded from our cancellation policy and therefore we will not ordinarily be able to change such orders, make a refund or exchange any ‘made to order’ item and therefore you should only place your order if you are sure that the item and finish is right for your needs. Most items of furniture are made to order to customers own specifications so please be aware that such items cannot be cancelled. This does not affect your statutory rights.
10.1.2. If any Goods that are ‘made to order’ are found to be damaged or faulty upon receipt we must be notified immediately either by phone or email to email@example.com and in any event within 24 hours.
10.2. Once an order for a ‘made to order’ item or items has been accepted you may not cancel your order.
10.3. We reserve the right to cancel the Order between us if :
10.3.1 We have insufficient stock to deliver the Goods in your order.
10.3.2. The manufacturer has discontinued the Goods ordered.
Returns and Refunds
11.1. Standard items (excluding special or ‘Made to order’ items ) can be exchanged or returned within 7 working days of receipt of your order.
11.2. Atomic Interiors Ltd., must receive written (email ) confirmation of your intention to return any item(s) within 48 hours of receipt of the Goods.
11.3 All items returned must be in perfect , original and unused condition with all original packaging and contents.
11.4. The cost of any return is your responsibility/ the responsibility of you the customer. If any large/furniture items are to be returned we reserve the right to make a charge for the return. We may nominate a carrier to collect or we may send our own Atomic van to collect any such items. Any charges incurred will be passed to you and are not the responsibility of Atomic Interiors Ltd.
11.5. If any Goods being returned are damaged in transit due to poor packaging by you , we reserve the right to deduct an amount for lost value from the amount we refund you up to the full value of the Order.
11.6. In all cases the Goods for return must be packed in the original packaging to prevent any damage. Please quote your original order number on any return packaging.
11.7. Our returns Address is as follows....
Atomic Interiors Ltd.,
Unit 5, Calverton Business Park, Hoyle Road,
Tel. 0115 965 7920 (9.30a.m. to 5.30p.m.)
11.8. If you are returning Goods because they are damaged/faulty no collection fee will be charged by us. You need to notify us within 48 hours of receiving the goods if there is a fault with the Goods you have received from us. We will replace any faulty Goods free of charge without a further delivery charge.
12.1. Force Majeure
12.1.1. Neither party shall be liable for any failure or delay in performing its obligations under the Contract to the extent that such failure or delay is caused by a Force Majeure event. A Force Majeure event means any event beyond a party’s reasonable control, which by its nature could not have been foreseen, or, if it could have been foreseen, was unavoidable , including strikes, lock-outs or other industrial disputes (whether involving its own workforce or a third party’s), failure of energy sources or transport network, acts of God, war, terrorism, riot, civil commotion, interference by civil or military authorities, national or international calamity, armed conflict, malicious damage, breakdown of plant or machinery, nuclear, chemical or biological contamination, sonic boom, explosions, collapse of building structures, fires, floods, storms, earthquakes, loss at sea, epidemics or similar events, natural disasters or extreme adverse weather conditions, or default of suppliers or subcontractors.
12.2.1. If we are installing the Goods in your property, we will make good any damage to your property caused by us or our appointed third party installer during the course of installation. In such notices we must be notified immediately of any such damage and certainly with 24 hours of any such damage occurring.
12.2.2. We have no liability to you for any loss of profit, loss of business, business interruption ,or loss of business opportunity.
12.3. We do not exclude or limit in any way our liability for:
12.3.1. death or personal injury caused by our negligence or the negligence of our employees, agents or third parties appointed by us;
12.3.2. fraud or fraudulent misrepresentation;
12.3.3. breach of the terms implied by section 12 of the Sale of Goods Act 1979 and by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession);
12.3.4 breach of the terms implied by sections 13,14 and 15 of the Sale of Goods Act 1979 and sections 3,4 and 5 of the Supply of Goods and Services Act 1982 (description, satisfactory quality, fitness for purpose and samples); and
12.3.5. Defective Goods under the Consumer Protection Act 1987.
12.4. Governing Law
12.4.1. These terms are governed by English law; you agree to submit to the non-exclusive jurisdiction of the English courts in relation to any disputes arising under or in connection with these Terms or the contract between us.