Terms & Conditions

Terms and Conditions

 

Once you have successfully placed an order with Atomic, you will be sent an automated email confirming receipt of the order and the details of the order. Please note it is the customers responsibility to check the confirmation email and notify us immediately if there are any errors via info@atomicinteriors.co.uk or by phone on 0115 9657920. A follow up email will be sent by one of our sales team to confirm that your order has been received and with the expected delivery date. It is at this point in time that the order is confirmed, Atomic are bound to fulfil it and a contract is formed. If you wish to cancel an order before the order has been processed please email us at info@atomicinteriors.co.uk as swiftly as possible.

 

Pricing and Payment

 

Prices on our website are inclusive of UK VAT at the current rate when shopping in £GBP. We must charge VAT for any order that is sent to an address within the United Kingdom, orders sent elsewhere will not be charged VAT.

We always try to ensure that prices displayed on our site are correct. However we reserve the right to adjust prices if we find that a price is incorrect or an item is no longer available at the price shown on your order.

Currently all UK orders which are over £100 in value are shipped free of charge. For orders less than £100 in value the delivery charge is currently £15 regardless of the number of items. However this is subject to change. For Special Delivery and overseas orders we will contact you with a delivery charge quotation. Special Delivery applies to large and heavy items that require specialist handling or installation. The carrier will collect taxes and duties for international customers on import to your country. If you would like an estimate of what these are, then please get in touch prior to ordering. 

We accept payment by all major debit and credit cards through Stripe or PayPal – both are highly secure payment processing systems. Our privacy policy is that we do not store credit card details, nor do we share customer financial details with any third parties.

Our standard payment option is to process payment through our website, however we can also take payment over the phone for those with web accessibility requirements or provide a Pro-Forma invoice for trade customers. Please contact us if you would prefer one of these methods.

 

Brexit / Customs / Exports

 

Importation and clearance costs into the UK will be covered by Atomic with no additional expense passed on to domestic UK customers. International customers may have local importation costs and duties payable for goods on entry to your country. Due to customs processes into the UK it can be difficult to provide an exact prediction of how long in total it will take to deliver your order.

 

Colour Finishes

 

We cannot guarantee exact colour depiction. Colour representation is approximate due to variances of web browsers and monitors. We take every care to try and ensure that all descriptions and measurements are consistent with the manufacturer’s information but variations may occur. 

For all items made from natural products, such as leather, marble or wood, it is not possible to guarantee items will have the same colour, shade, pattern or finish as items seen on the website, due to the inherent variation of materials. We do not consider such differences to be faults unless the manufacturer agrees that the item falls outside of their production typical tolerances. Also if items are ordered at different times there may be a subsequent variation in appearance.

 

Promotions and Discounts

 

Atomic reserves the rights to issue, remove or amend promotions without notice. Promotional codes may not be combined with other offers or product discounts except where we clearly communicate an exception to this rule. 

 

Made to Order Items

 

‘Made to order’ products are purchased by Atomic directly from the manufacturer specifically at the customer’s request. These items are designated as ‘Bespoke and customised goods’ under the Consumer Rights Act 2015 and are exempt from cancellation rights. After 48 hours of the order being confirmed any cancellations are either not possible or subject to a fee. The fee varies with each manufacturer but typically you should expect to pay 10% (of the purchase price) to amend an order, or 30% to cancel altogether. If the item is due to be despatched from the manufacturer within two weeks then no cancellation is possible. 

Each ‘Made to order’ product is subject to the manufacturers ‘lead-time’ guidance. A lead-time is an estimation of how long it will take for the manufacturer to produce the item from when the order is received. The lead-time does not include the time for the manufacturer to ship the item to Atomic, customs clearance or the subsequent time needed to process the item ready for onward dispatch. As soon as we receive the goods into our warehouse we will contact you to arrange delivery. We aim to dispatch all goods to you within 2-5 business days of arrival into our warehouse after they have been checked.

 

Returns and Refunds

 

Standard items (excluding Made to order items) can be exchanged or returned within 7 working days of receipt of your order. Atomic must receive confirmation of your intention to return any item/s within 48 hours of receipt of the goods.

All items returned must be in perfect, original and unused condition with all original packaging and contents. The cost of any return is the responsibility of you, the customer. If any large furniture items are to be returned we reserve the right to make a charge for the return. We may nominate a carrier to collect or we may send our own Atomic van to collect any such items. Any charges incurred will be passed to you and are not the responsibility of Atomic.

If any goods being returned are damaged in transit due to poor packaging by you, we reserve the right to deduct an amount for lost value from the amount we refund you up to the full value of the order. In all cases the goods for return must be packed in the original packaging to prevent any damage.

In the event of a ‘Made to order’ item/s arriving damaged, with a fault or developing a fault within the warranty period, you are entitled to a replacement free of charge. If the fault can be agreed through the use of photographs we will arrange a collection of the item/s at our own cost. When the fault cannot be agreed through this method we will require you to send the item/s back using your own method. If the items are found to be faulty, by agreement with the manufacturer, we will refund any reasonable costs you have outlaid to return the items to us. 

Please note: We will only arrange transportation for faulty items where all the original protective packaging is available. If you have disposed of it then you will need to source replacement packaging and will remain responsible for the item/s arriving back with us in the same condition as they arrived. 

 

Please send returns to:

Atomic Interiors

Unit 5 Calverton Business Park

Calverton Business Park

Hoyle Road

Calverton

NG14 6QL

 

Furniture Deliveries

 

For small/medium furniture items we will send these orders using either UPS or DHL service. We will carefully protect your furniture for transit and we will inform you if the item/s requires to be attached to a pallet.

Large or very fragile items will be carried via our own dedicated Atomic van. This service is a 1-2 person delivery and includes carrying the order to your room of choice, unboxing and recycling of all packaging and assembly of freestanding furniture (subject to limitations). The price will depend on your location. Onsite installation can be provided at our discretion primarily for larger pieces of furniture. Any electrical installation would need to be carried out by a qualified professional. If your order is for multiple large items we may accumulate the products and send them out to you in one consignment. We will try to accommodate specific delivery requirements where possible, however Atomic is not responsible for delays which are beyond our control, and we will not be responsible for any subsequent loss or expense caused due to a delay in delivery whatever the reason.

It is your responsibility to check the access to your property and to ensure that the furniture items ordered will fit through any doorways/entrances/stairwells as required. If you need to amend the delivery address or time for delivery please contact us as soon as possible as any changes after the items have been dispatched may be subject to an additional delivery charge.

We will not accept responsibility for items that cannot be delivered due to insufficient access or for any reason out of our control. We reserve the right to make an extra delivery charge if you are absent from the delivery address at a time previously arranged.

 

Company Details

Atomic is the trading name of Atomic Interiors Ltd. Company Number: 04173774. Our registered address is: Unit 5 Calverton Business Park, Hoyle Road, Calverton, NG14 6QL

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